Customer information
Refund policy
How to raise a service concern, cancellation request or refund enquiry.
Tell us what happened
Contact Dr Wash Laundry by phone or WhatsApp as soon as you notice an issue. Share your name, service date, the items involved, payment reference if relevant, and a clear description of the concern. Photographs can help us understand the issue.
Before work starts
If you need to cancel or change an order, contact us promptly. We will check whether collection or cleaning has begun and discuss the next step with you. Do not assume a cancellation has been accepted until it has been confirmed.
Service concerns
If an item needs further attention, contact us before arranging another cleaning or repair where practical. We will review the information and discuss a suitable response with you. Do not discard an affected item while the concern is being reviewed.
Refund and re-cleaning decisions
Eligibility, reporting deadlines, re-cleaning options, refund amounts and processing times require confirmation by the business. No fixed refund window or automatic refund guarantee has been established in this draft. Any agreed outcome should be confirmed directly with Dr Wash Laundry.
Payment safety
If a refund is agreed, confirm the method and recipient details directly with us. Never share a Mobile Money PIN or one-time security code to receive a refund.
Your rights
This policy does not exclude rights or remedies that apply under law. Contact us if you need help understanding the next step for your order.
Contact Dr Wash Laundry
UCC Ayensu, next to BBF Barbering Shop.
Monday–Saturday, 9:00 a.m.–7:00 p.m.